Drivers

Drivers must be aged between 25 and 70 years of age, and have held a full current driving licence for two years or more. The licence must be free of endorsements (except for minor speeding or parking offences) and Must be produced at the time of vehicle collection along with one other form of identification e.g. credit card, passport, council or utility bill). We reserve the right to cancel the hire, if at the commencement of hire, nominated drivers licences are invalid or not in accordance with the conditions. In these circumstances, all monies paid by the hirer will be kept by Castleview Motorhomes. Whilst every effort is made to ensure that the hirer receives the vehicle booked should any unforeseen damage or fault occur and it is not possible for us to restore the vehicle to its full roadworthy condition then we reserve the right to offer a substitute vehicle, to return any payments made by the hirer or cancel the hire if this is deemed necessary.

Reservations

A completed motorhome booking form should be returned together with a deposit of £200 per week. A booking confirmation letter will be sent out to you along with an invoice for the remaining balance which is payable 28 days prior to hire starting. Cheques must clear before the vehicle leaves the premises

Motorhome Collection And Return

The normal minimum hire period is one week, although other periods may be allowed after discussion. The time and date of return will be confirmed at the time of booking confirmation and again at collection of vehicle. There will be a surcharge for vehicles returned late. The motorhome will be available for collection anytime after 1:30pm and must be returned by 10:00am. We offer free car parking, clients are welcome to leave their vehicles on our premises at no cost at their own risk.

Security Deposit

Our Motorhome is comprehensively insured, but you are responsible for the insurance excess of £400 per weeks hire by way of a security deposit. This is due in cash on the day of commencement of hire. If there is any damage to the vehicle during the hire, the security deposit will not be refunded.

Instead, the cost of repair will be deducted and if there is any balance, it will be returned to you. We give our motorhomes to you in clean, undamaged and complete condition; please make sure you return them in the same way.

Liability

You are responsible for all expenses incurred due to violation of traffic laws, regulations etc. and for the company's security deposit in the event of an accident. In the event of an accident which is not due to the hirer's negligence, our liability is limited to a refund of hire charge for any days lost.

Late Returns

If you are late back with the motorhome, it usually means us letting down another client. We therefore charge a late return surcharge of £100.00 plus the daily rate. This usually ensures we don't let anyone down

Breakdown/Accident

All accidents / breakdown must be reported to us immediately, for further instruction. Repairs must first be authorised by ourselves and VAT receipts retained in order for us to reimburse the cost. An accident report must be completed and returned to us on termination of hire. It is highly recommended that the hirers have personal AA or RAC recovery plans, for Europe this is compulsory.

Insurance

The motorhome is comprehensively insured, but the hirer is responsible for the insurance excess, which in this case is £400.

Fuel/Oil/Tyres

We expect you to regularly check oil, water and tyre pressure levels during the hire period. You are also responsible for repair of punctures and damaged tyres.

Personal Property

The hirer's personal property is not covered by our insurance policy and so we advise you to take out travel and cancellation insurance.

Mileage

Unlimited mileage

Gas

We supply one bottle of gas. Extra gas required is at your expense and no refund will be given.

Toilet

A charge of £30 will be made if the toilet is not returned clean and empty.

Cancellations

Should a hirer wish to cancel, the deposit paid will not be refunded.